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Rog 3 : black screen after upgrading Android 12

Bitman007dotcom
Star II
Sir i did upgrade Android 12 4 days ago and it was working good till now but today i was on call and as it is finished my mobile screen went black. I click on power button and touch screen i feel vibration mean mobile was on 9nly sreen was black ..but after some minute it appears and i restart mobile ..is this indication for big issue ? Or its normal issue ?
ease tell us some basic information before asking for help:
Model Name: Asus Rog 3
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): black screen
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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14 REPLIES 14

ToM_M
Star III
ARP_ASUS

Hi Bitman007dotcom,

A new update is coming in few days, it should fix this. If the issue is too frequent, I would suggest you to downgrade in the meanwhile.

https://rog.asus.com/in/phones/rog-phone-3-model/helpdesk_download/


View post
The issue is still happening in the new version. @ARP_ASUS
Please get it fixed, we can't force reboot our phones few times a day, it's frustrating.
Looking forward for your response,
Thank you

Danishblunt
Hall of Fame I
ToM.M

https://zentalk.asus.com/en/discussion/comment/220258#Comment_220258

The issue is still happening in the new version. @ARP_ASUS

Please get it fixed, we can't force reboot our phones few times a day, it's frustrating.

Looking forward for your response,

Thank you


View post
I don't think its something they can actually fix because it's not a firmware bug, it's a bug that happens when you upgrade your phone. A clean install will fix it. I had it back in A11 and after clean installing the phone it was gone.

willjoe2442
Star II
Ways to Fix Black Screen on Android Phone
Solution 1. Get Rid of the Android System Issue.
Solution 2. Check and Clean Your Android Phone.
Solution 3. Try to Recharge Your Phone.
Solution 4. Remove the Phone's Battery.
Solution 5. Force Restart Your Android Phone


Regards,
Will

ToM_M
Star III
Danishblunt

https://zentalk.asus.com/en/discussion/comment/224433#Comment_224433

I don't think its something they can actually fix because it's not a firmware bug, it's a bug that happens when you upgrade your phone. A clean install will fix it. I had it back in A11 and after clean installing the phone it was gone.


View post
What do you mean by "clean install"?
I have updated my phone and then used "factory reset".

ASUS_Bot
Rising Star I
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