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My rog Phone 3 don't recognize airactive cooler

Dash_Kappei
Star I
Please tell us some basic information before asking for help:
Model Name: rog Phone 3
Firmware Version: lady version
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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11 REPLIES 11

Anders_ASUS
Hall of Fame III
Dash_Kappei

the problem is after update firmware. Before, this is ok.


View post
ok, I will check if this is know issue or if I need a log from you to identify what's wrong. I'll get back as soon as I know

Anders_ASUS
Hall of Fame III
Dash_Kappei

the problem is after update firmware. Before, this is ok.


View post
They replied that we haven't been able to duplicate the issue ourselves but they will add some code into next FW that will force the Aerocooler 3 to reinstall it's FW. Hopefully this will fix the issue for you and anyone else who might have the same issue.

Dash_Kappei
Star I
Thank you very much

Anders_ASUS
Hall of Fame III
Dash_Kappei

Thank you very much


View post
Also, try cleaning both connector and port. We've had one case where the user got this message due to dirty side port or connector on the Aeroactive cooler

Dash_Kappei
Star I
I have mobile dock top. It,s perfect. Only aereoactive Is problem