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my rog kunai right side not working after an firmware update

Please tell us some basic information before asking for help:
Model Name: ROG KUNAI 3
Firmware Version: v.3.3.3
Rooted or not: not rooted
Frequency of Occurrence: once
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
already tried to restarting my phone
and re insert the kunai 3.. still not working