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Kunai 3 not charging at all

Star I
Got the kunai like a month ago, and been using the dock mode without a problem at all, but tried the Bluetooth one a few days ago and the low battery signal started to show. I tried connecting but instead of charging, it turns on instead and start pairing.
Tried contacting Asus support but it just says I should contact the seller, is there anything I could do besides that? Though it might be something to do with a missing update, but unfortunately I have the tencent version of the rog 3, so I can't get the updates automatically.