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Firmware update issues

Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3 Strix
Firmware Version: WW 18.0410.2109.172
Rooted or not: Not Rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
*So here's my issue. I tried to update firmware manually by dropping it in internal storage, but the phone doesn't seem to detect it. I downloaded 3 zip packages updates but it still doesn't seem to work whatsoever. A side note, it's a Tencent version that the reseller put a Global ROM on it when I bought it. Now I got stuck on a old firmware. Any fix ??


Rising Star II
this is not a supported format.

Hi Zentalk!

We are seeing reports that some users have been sold Tencent-branded devices intended for the Chinese market, that have been flashed with global ROM by the reseller.

Again, we would like to make it clear that ASUS does not officially sell any Tencent-branded ROG Phone 3 with so called "international ROM" or "global firmware".

We cannot guarantee the functionality of this combination. If you are facing any type of issue with your device - please contact your reseller who sold you the device - as this is is not a combination we are selling.

Please also take careful note that FOTA functionality will be disabled since the ROM and device model does not match. Some resellers note this in the fine print, others do not.

For more information regarding this subject, please refer to this thread:

[PSA] Tencent-branded ROG Phone 3 with "Global/International ROM"
Try check with the re-seller?