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Cannot take zoomed pictures.

ZuuGAKz
Star III
Please tell us some basic information before asking for help:
Model Name: ZS661KS
Firmware Version: WW_17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: First time
APP Name & APP Version (If your issue relates to the app): Camera
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Cannot take zoomed pictures. When the picture is taken, the image is not zoomed.
Is it a bug or is it normal?

5 REPLIES 5

ADH
Rising Star II
mafuyu63159

Please tell us some basic information before asking for help:

  1. Model Name: ZS661KS
  2. Firmware Version: WW_17.0823.2012.131
  3. Rooted or not: Not
  4. Frequency of Occurrence: First time
  5. APP Name & APP Version (If your issue relates to the app): Camera

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Cannot take zoomed pictures. When the picture is taken, the image is not zoomed.

Is it a bug or is it normal?

https://us.v-cdn.net/6031231/uploads/FWJOQ7T0YLOB/2021-02-12-17-44-58.mp4


Cannot take zoomed pictures.
It's bug i am facing the same problem so far none of solutions are working . So let's wait for next update .
Also it is totally random sometimes it works and sometimes not .
For now you can use Pro mode with auto settings and it shall work fine .

botboy444
Zen Master I
Try clearing the cache and storage for the camera app, Mines working fine

ZuuGAKz
Star III
botboy444

Try clearing the cache and storage for the camera app, Mines working fine


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I tried that you said but it didn't work.

ADH
Rising Star II
I figured out something that it is working fine is mild dark or dark( room ) environment but problem occurs in bright or outdoor environment .