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BUG in Proximity Sensor

rahulsinha99938
Star II
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 3
Firmware Version: 18.0410.2106.138
Rooted or not: Not a rooted
Frequency of Occurrence: Every time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello,

Today I got an update of Android 11 on my Rog 3. After this update I am very disappointed, whenever I connect to discord call, my screen goes blank I can't even restart it, it just stays like that until i got kicked out of call. For normal calls also same thing is happening. The proximity sensor is going haywire, it is getting active even when noting is blocking it. Please suggest me how to solve it. This is really frustrating for me.
4 REPLIES 4

AMANVerma
Rising Star II
Bro ...many are facing this problem but no mod or dev cares about looking at it

rahulsinha99938
Star II
Yes, I can see they are just not saying anything about this like it don't exist. Funny. After spending 50k we are getting this poor response. First, black crush, now this. Atleast they should acknowledge and tell us the resolution steps they are taking

ARP_ASUS
Community Legend II
Hi rahulsinha99938,
Thanks for reporting but this is already being looked after.

ARP_ASUS
Community Legend II
Hi,
Please check your PM and share the requested details.