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biometrics failure

Polaris
Star I
my rog phone 3 biometrics stopped responding after i did the screen repair. I bought a tool to calibrate and downloaded a third-party application to try to solve the problem, and the problem is partially solved: whenever I restart the device it loses calibration again, I believe it is a software problem, because in the tests I did on calculator ( ,12345+ ) they said that the biometrics are ok... I already formatted the device, I installed android 12, 11, and nothing solved my problem. can anybody help me? 😞
7 REPLIES 7

Polaris
Star I
screenshot-20220708-021215155.jpg
here is the test i did, i really don't know what else to do, i spent hours looking for the solution

Polaris
Star I
Gustav_ASUS help pls

Polaris
Star I
Irene2_ASUS help pls

Mattias_ASUS
Moderator
Moderator
Hi!
Can you please tell me which Software version are you on?
You can find it in Settings -> System -> About phone -> Software information.
Also, was the screen repaired in an ASUS Repair Center? if that's the case I would recommend you contacting them and telling them about the issue so they can take a look.