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Asus ROG Phone 3 Fingerprint Scanner Not Working

Turbos
Star II
Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3
Firmware Version: 17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.
screenshot-20210131-123716164.jpg
screenshot-20210131-123722464.jpg
screenshot-20210131-123737217.jpg
screenshot-20210131-123744879.jpg
screenshot-20210131-125927718.jpg

15 REPLIES 15

ccdeguzm
Star II
I actually posted the exact same problem. Hopefully an update to Android 11 will fix the issue. I never got a response.

devicentextian
Rising Star II
This issue is most probably a hardware defect. try resetting the phone and see if it fixed

Turbos
Star II
ccdeguzm

I actually posted the exact same problem. Hopefully an update to Android 11 will fix the issue. I never got a response.


View post
Yeah I'm hoping it's a software issue cause of its hardware I'm not sure I want to go through the warranty process again. It was the worst experience I've ever had (in regards to warranties)
devicentextian

This issue is most probably a hardware defect. try resetting the phone and see if it fixed


View post
I have done a factory reset with no luck, I updated my post to reflect that. I really hope it's not a hardware issue. I assume it is at this point though.

momeimada
Rising Star I
Turbos

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG Phone 3
  2. Firmware Version: 17.0823.2012.131
  3. Rooted or not: Not
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.

screenshot-20210131-123716164.jpg

screenshot-20210131-123722464.jpg

screenshot-20210131-123737217.jpg

screenshot-20210131-123744879.jpg

screenshot-20210131-125927718.jpg

https://us.v-cdn.net/6031231/uploads/FV5EL26IPD1V/2021-01-31-13-04-40.mp4


Asus ROG Phone 3 Fingerprint Scanner Not Working
did you install a custom ROM and got back to the official ROM?