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Asus ROG 3 Not charging

deminhio2013
Star I
Please tell us some basic information before asking for help:
Model Name:ASUS ROG 3
Firmware Version: 18.0410.2203.201
Rooted or not: NOT
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): Charging issue
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I try to make it short post.
since the last update I had 2 random restarts that taked 2-3 seconds, and the last 3 days start having problem with hyperhcharge , I tried with other cable (bought new ) the issue is the same. Tried my old asus charger and it's charging in fast charge, once I use rog charger I see the numbers going back and forward like 35% 36% then again 35% the same problem on both ports, battery tested it's the condition is good, most of time charged the phone up to 90% with the battery limiter.


13 REPLIES 13

deminhio2013
Star I
I want to note that I didn't try yet the factory reset because it's need time to back up the files.

deminhio2013
Star I
Why there 0 answer by ASUS staff ?

deminhio2013
Star I
Does there any Asus represent?
Or you just don't care?

deminhio2013
Star I
@Gustav_ASUS @Falcon_ASUS @fussion_ASUS
Can I have any official answer about my problem?

Mattias_ASUS
Moderator
Moderator
Hello!
I apologize for the late reply, I would recommend you to contact your closest ASUS Repair Center.
Are you charging your phone while gaming? Or does this happen all the time?