Aeroactive cooler not working.

[skylarkjc]

As shown in attached picture, says that it's not aeroactive cooler, when it's came with the phone, was working for a week then started doing this. It won't light up when X mode is active but it will pass through for charger and headphones.

Any help would be great as I love to keep it on the phone for a stand and to grip the the phone and the obvious cooling it.

[Benzito]

Hi Karen

ROG Phone 3 (ZS661KS) software Image：WW-31.0210.0210.258 for WW/EU/RU/TW/IN/JP SKUs

My phone was a china version in the beginning then i converted it in a WW.. all updates i am making are manual.. don't know if this may may influence anything just saying.

[keren_ASUS]

Hi @Benzito

You're on the latest firmware for ROG 3, so it could be an actual hardware issue. However, please try these troubleshooting steps:

1. Disconnect the charger and then do the following:
2. Settings -> Advanced -> Mobile manager -> Cleanup -> Clear cache files.
3. Long press Armoury Crate app icon -> App info -> Storage & cache -> Clear both.
(Step 2 will reset all your settings in Armoury Crate.)
4. Reboot your device and connect the AeroActive Cooler.

If it does not work, please reach out to your local ASUS service center. Thank you!