Please tell us some basic information before asking for help: Model Name: Firmware Version: Rooted or not: Frequency of Occurrence: APP Name & APP Version (If your issue relates to the app): In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc. ========================================
Hi m.elraihan04 Thank you for your asking. 1. Please try to reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth 2. Please reset your router and your Wi-Fi connection 3. Also, please try "the Factory Reset" Setting>System>Reset>Factory data reset Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.