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ROG Zephyrus GA401I Will Not Turn On

System: ROG Zephyrus
Battery or AC: Both
Model: GA401I
Frequency of occurrence: Continuous
Reset OS: Windows 10?
Screenshot or video: Unapplicable
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Detailed description:After using the PC last night, I plugged it into the charger and went to bed. Upon waking up this morning and trying to wake the PC, it will not wake and shows no signs of life. Plugging in the charger does not light up the charging indicator, pressing the power button does not turn the PC on. I have tried resetting the BIOS by unplugging the battery and holding down the power button for 60+ seconds, that made no difference either.
I've only had this PC for a little over a month, and while I really like the machine, it's disappointing that it seems to have died. Is there anything else that I can try to bring it back to life? I also cannot easily back up the data on the machine as it will not boot, so if I have to send it in for repairs and they wipe my data... 😞
Please help!
3 REPLIES 3

Blake_ASUS
Community Legend II
Hello motorola,
I'm really sorry about this.
If you are able to go to our authorized service center or retailer directly.
They would be able to find some other way about your data.
Thank you.

I am located in Japan, are there any service centers in my area? I could not find any on the website.

Blake_ASUS
Community Legend II
Hello motorola,
Please kindly contact our local service center.
You may specify that you would like to keep the data.

サービスセンター - Japan | サポート 公式 | ASUS 日本
Thank you.