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Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description:
1 ACCEPTED SOLUTION

Blake_ASUS
Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

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562 REPLIES 562

Falcon_ASUS
Moderator
Moderator
xpgngamer

image.png

if you are still helping, could you help me with this please


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@xpgngamer
I have sent you a message, please check.
Thank you.

Falcon_ASUS
Moderator
Moderator
khadimhussain

https://zentalk.asus.com/en/discussion/comment/229338#Comment_229338

Facing same issue with my X515EAU, bought it Openbox from Mirco Center, please help.


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zamiere

I have the same issue, can you help me?


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clets

Hi I bought this system on ebay, and although the seller is cooperative, I don't think they can remove registration. Would appreciate if asus can do something on the back end to reset?


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benilgov

I also have this issue, it says my serial number has already been registered.


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kohoutek7michal

Seems the same for me. I bought the laptop as new so I wonder how is it even possible? SN: N6NXCV17E38026C.


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alee

i have the same issue any help ?

syed humair

aleehumair@gmail.com


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jerrycliu

hi I have same case with my zenbook

please help me out

n6n0cv94416249


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@khadimhussain , @zamiere , @clets , @benilgov , @kohoutek7michal , @alee , @jerrycliu
I have sent you a message, please check.
Thank you.

Doan_Phan
Star I
I have the same problem.
Please, I need help!
Thank you.

LooneyLee79
Star I
Hi
Having the same problem, tried to register my new laptop but the serial already registered. Would like your help @Falcon_ASUS
Cheers

Falcon_ASUS
Moderator
Moderator
Doan Phan

I have the same problem.

Please, I need help!

Thank you.


View post
@Doan Phan
I have sent you a message, please check.
Thank you.