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Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description:
1 ACCEPTED SOLUTION

Blake_ASUS
Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

View solution in original post

562 REPLIES 562

benilgov
Star I
I also have this issue, it says my serial number has already been registered.

Seems the same for me. I bought the laptop as new so I wonder how is it even possible? SN: N6NXCV17E38026C.

alee
Star I
i have the same issue any help ?
syed humair
aleehumair@gmail.com

In my case...i had received a used laptop from Flipkart. He had already registered with his email. I knew it was used because some packaging material was missing in the box and laptop had fingerprint marks. Later i contacted customer care and my suspicions were confirmed. The seller just forwarded me a laptop someone returned.
I wanted a replacement, but i got it for dirt cheap in a sale during the silicon shortage so I decided to keep it. It did not have any defects.
I called customer care and asked them to register the laptop under my email. they asked me to provide some details then the device was registered under my email with warranty and all.

jerrycliu
Star I
hi I have same case with my zenbook
please help me out
n6n0cv94416249