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Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description:
1 ACCEPTED SOLUTION

Blake_ASUS
Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

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562 REPLIES 562

Falcon_ASUS
Moderator
Moderator
水枪Desmond

screenshot-20220924-063115937-1.jpg

screenshot-20220924-064116077-1.jpg

Please help..... (Product registration failed: The product is already registered)


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shurricane

I got the same issue with my rog zephyrus, please help.


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8561688

got the same error on my laptop, bought new from bestbuy

N3N0LP02E47312B


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@水枪Desmond , @shurricane , @8561688
I have sent you a message, please check.
Thank you.

Thejesh
Star I
Same problem can you help me
image-2022-09-27-204736990.png

C_Kay
Star I
Hello, i have the same problem with my new zenbook. Help pls, tks

Falcon_ASUS
Moderator
Moderator
Thejesh

Same problem can you help me

image-2022-09-27-204736990.png


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C_Kay

Hello, i have the same problem with my new zenbook. Help pls, tks


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@Thejesh , @C_Kay
I have sent you a message, please check.
Thank you.

DavidOx
Star I
Hello I also have bought a laptop second hand and want to register the Seral number to my account.