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Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
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Detailed description:
1 ACCEPTED SOLUTION

Blake_ASUS
Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

View solution in original post

562 REPLIES 562

FEC
Star I
same.png
Same with me can you help?

GEEK_ASUS
Rising Star II
Hi @FEC ,
Please check your PM.
Thank you.

Wilshere1989
Star I
Hi,folks!
I have the same issue with an unboxed/not used ASUS ROG. Cannot add my S/N: M7NRKD019139265 under my other ASUS product in my account.
The page says: The S/N is already registered.
Please share what would be my further steps.
e-mail: sasho_yovchev@mail.bg
Thanks and regards,
Aleks.

GEEK_ASUS
Rising Star II
Hi @Wilshere1989 ,
Please check your PM.
Thank you.

xb1uxskyx
Star I
@GEEK_ASUS I am having the same issue as many of the others above. Register my product under the wrong email by typo. Let me know if you can help resolve this for me.