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Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description:
1 ACCEPTED SOLUTION

Blake_ASUS
Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

View solution in original post

562 REPLIES 562

Blake_ASUS
Community Legend II
Hi @tranhuuhung82799 , @Czompi and @pawel_skiba ,
PM sent, please kindly check.
Thank you very much.

forumpublica
Star I
@Blake_ASUS
I also have the same problem. I think I previously registered my Asus computer with another email, but I don't know which one. (I recently purchased a second Asus and I want them both to be registered under the same email.)

Dill
Star I
Blake_ASUS

Dear all,

For such issue, of course I will help to check one by one.

But please kindly help to verify below items first because the registration issue is most likely related to them.

And the registration only affects warranty, which is based on purchase invoice, so no need to worry too much or hurry.

  1. made a typo mistake on email when registration
  2. product registered by your family
  3. if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.


View post
Hiya, getting the same issue with a motherboard. Please can you PM me?

Blake_ASUS
Community Legend II
Hi @forumpublica & @Dill ,
Please check your PM.
Thank you.

shravanim44
Star I
I have the same issue. The product serial number is already registered. Please help.
screenshot-2021-12-01-19-36-24-46-1a1c1b1f4ae7b0004ac9db3a052659f7.jpg