cancel
Showing results for 
Search instead for 
Did you mean: 

Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description:
1 ACCEPTED SOLUTION

Blake_ASUS
Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

View solution in original post

562 REPLIES 562

snowcanbe
Star I
@Blake_ASUS
Hello, can you help me with same problem ?

Blake_ASUS
Community Legend II
snowcanbe

@Blake_ASUS

Hello, can you help me with same problem ?


View post
Hi there,
Please check your PM.
Thank you.

@Blake_ASUS
Hello, can you help me with the same problem?
Thank you.

Czompi
Star I
Dear @Blake_ASUS!

I have a similar problem as Blezn, but in my case it is just registered to an another account, which is only used for that one ASUS product.
I'd like to remove my product from that account and register it to my main one.
How can I do it?
Thank you for your help.

Regards,
Czompi

pawel_skiba
Star I
Blake_ASUS

Hello Qiqo,

Please share the product SN with me in the PM I sent you.

Thank you.


View post
@Blake_ASUS could you please check the status of registration for my device? Thank you. I can send you product SN but do not know how to do this in the PM. Thanks.