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Product Registration Failed: Product is already registered

Qiqo
Star II
Got this system as a gift, can you please me register it? im having an error when i register it through myAsus app
System: G513QY
Battery or AC: Both
Model: G513QY
Frequency of occurrence: always
Reset OS: already
Screenshot or video:
========================
Detailed description:
1 ACCEPTED SOLUTION

Blake_ASUS
Community Legend II
Dear all,
For such issue, of course I will help to check one by one.
But please kindly help to verify below items first because your registration issue is most likely related to them.
And your registration only affects warranty, which is based on your invoice, so no need to worry too much or hurry.
made a typo mistake on email when registration
product registered by your family
if you have a proper invoice, the product might have been sold to someone else before you, please contact the seller if you have concern about this

Thank you.

View solution in original post

562 REPLIES 562

Blake_ASUS
Community Legend II
Hi there,
Can I have a sreenshot of the error message?
Thank you.

Qiqo
Star II
already-registered.png
@Blake_ASUS please see screenshot

Blake_ASUS
Community Legend II
Hello Qiqo,
Please share the product SN with me in the PM I sent you.
Thank you.

PriyoAPS
Star I
Blake_ASUS

Hello Qiqo,

Please share the product SN with me in the PM I sent you.

Thank you.


View post
Same case with me, can you help me?