Product is already registered even though this is my only ASUS account

[nyamhk]

I bought a laptop almost two years ago from Tokopedia. It was brand new and I have proof of purchase, but when I try to register it to my ASUS account it says it's already registered. I need to upgrade my warranty and can't because of it.

[Falcon_ASUS]

@nyamhk 
I have sent you a message, please check.
Thank you.