problem with login in asus app

[cm9422019320]

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Detailed description：

[cm9422019320]

purchased refurbished asus laptop and i face the problem in login with asus apps it shows the notification that the serial number is already register,
please help me my product serial number is: J7NRCX03R336289 

[Blake_ASUS]

Hi there,
The product is registered under your own account.
cm9422019320@mail.com
Seems like you made a typo mistake.
Thank you.