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ProArt Studiobook OLED 16 2023 Creator Hub will not calibrate

e430benz98
Star I

I am having an issue with the ProArt Creator Hub where it won't let me use my i1 Display Plus colorimeter.  Support on the chat is zero help.  Wanted to do a BIOS update when there is none, want to update ProArt Creator Hub there is none.  And then suggested to do a factor reset on the OS.  Come on now... take a little more time to troubleshoot.  I even gave Devonna_J. the error code (0x20).  

Anyone know how to get the ProArt Creator Hub to actually start a calibration?  I reads the first 100% window and does a gray and black and quits and gives the error code 0x20

I created another local adminstrator account and it still does the same thing.  

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@e430benz98
May I inquire about the full laptop model you are using? 
How to find Model Name
Could you provide the current BIOS version, system version(operating system build number), and a video of the issue occurring?
Sorry for any inconvenience it may be caused.