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New ROG G15 won't wake from sleep

pmcrofts
Star I
System: Laptop
Battery or AC: Both
Model: ROG Zephyrus G15 GA503QR_GA503QR
Frequency of occurrence: Everytime laptop sleeps for more than a few minutes
Reset OS: Done
Screenshot or video:
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Detailed description:
My new ROG G15 won't wake from sleep. It requires a hard reset everytime. My second ASUS with major problems. Any others experiencing this?
4 REPLIES 4

Blake_ASUS
Community Legend II
Hello pmcroft,
What is your BIOS and Windows (1909/2004/2009) version?
And are you connecting to any external device with the laptop?
Thank you.

pmcrofts
Star I
Bios is 404 windows version is  Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
It's a brand new laptop has't worked properly since first switch on.
I've had real bad luck with Asus I bought a G14 that was unusable and crashed every hour randomly. I had to return it. I waited for the new G15 and bought that and it has multiple faults
Won't wake from sleep without hard reset every time
Powerbutton is not fitted properly
Trackpad feels loose on clicking
Looks like I have to return this one too. Terrible build quality. Very dissapointing.

Blake_ASUS
Community Legend II
Hello pmcroft,
I'm really sorry about this.
May I have your product SN in the PM?
Thank you.

RAJU_MSC_MATHEM
Zen Master I
pmcrofts

Bios is 404 windows version is  Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)

It's a brand new laptop has't worked properly since first switch on.

I've had real bad luck with Asus I bought a G14 that was unusable and crashed every hour randomly. I had to return it. I waited for the new G15 and bought that and it has multiple faults

Won't wake from sleep without hard reset every time

Powerbutton is not fitted properly

Trackpad feels loose on clicking

Looks like I have to return this one too. Terrible build quality. Very dissapointing.


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disable hibernation in command prompt.