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My laptop freezing randomly while idle or while watching videos

SamerLOL
Star I

System: Windows 10 Home
Model: Rog Strix G713QM-ES94
Frequency of occurrence: Constant
Reset OS: No
Screenshot or video: yes
Battery or AC: ACS

Hello guys,
My laptop I bought 2 months ago. some times while idle or watching videos on NetFlix. it freezes and starts not responding until I press the Power button to shut down and power it up again.
I tried to see Event Viewer see if anything could help, but found out no logs for the moment when shutdown.

What should I do?
1 REPLY 1

Blake_ASUS
Community Legend II
Hi there,
The issue only happen with Netflix? or also with other video?
You watch Netflix by its APP or browser?
Thank you.