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Mechanical failure or software issue?

halfpaws
Star I
System: FA506II
Battery or AC:
Model: A15
Frequency of occurrence: High
Reset OS: No
Screenshot or video:
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Detailed description:It's been two days since I received my laptop and I've been noticing this issue since the very beginning. The P button and the semicolon (;) button keep failing intermittently. They don't react to change in the amount of pressure I apply on the button, and just acts up randomly. Especially when using Shift + P or Shift + ; the issue occurs in a higher frequency.
Should I get the unit replaced right away or is this something software related? Please help, my return/replace window is for another couple days at most

Thanks
1 REPLY 1

Blake_ASUS
Community Legend II
Hello halfpaws,
May you double check if your BIOS is up to date ?
Thank you.