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laptop screen goes black no boot no logo but the keyboard lights are on asus zephyrus gx531gs

balram_s108
Star I
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

balram_s108
Star I
please any one can help me solve the problem
even tried the hard boot
resetting the cmos removing the battery still no screen even in an external monitor

Blake_ASUS
Community Legend II
Hello balram.s108,
Please kindly send your device to service center.
Thank you.