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Kamera Z011DD bawaan,tidak lagi dapat dioperasikan

Zainal_Arifin
Star I
Baru siang tadi saya ketahui bahwa,kamera ponsel saya sudah gagal fungsi dan sama sekali tidak dapat membuka saat setelah di klik untuk mengaktifkannya.Mohon bantuannya.
Reaksinya...kamera tidak dapat diakses,coba lagi atau hidupkan ulang perangkat ada.
1 ACCEPTED SOLUTION

Jiaszzz_ASUS
Moderator
Moderator
Hi Zainal Arifin ,
If factory reset still doesn't solve the problem, it is recommended that you visit the ASUS Repair Center to have your device checked.
Please refer to the following link for further assistance.

Call Us | Official Support | ASUS Global
We apologize for any inconvenience this may cause.

View solution in original post

6 REPLIES 6

Jiaszzz_ASUS
Moderator
Moderator
Hi Zainal Arifin ,
I am sorry for not being familiar with Indonesian, so I used Google translate to understand.
Could you please provide the model name (for example, ZE500KL, ZE601KL), firmware version, and details of the situation?
Have you tried rebooting your device as you mentioned?
Please refer to the following link for troubleshooting the camera issue.
[Phone] Troubleshooting - I cannot launch the Camera | Official Support | ASUS Global

Zainal_Arifin
Star I
Z011DD
Mohon maaf atas kelambanan saya.

Jiaszzz_ASUS
Moderator
Moderator
Hi Zainal Arifin ,
If factory reset still doesn't solve the problem, it is recommended that you visit the ASUS Repair Center to have your device checked.
Please refer to the following link for further assistance.

Call Us | Official Support | ASUS Global
We apologize for any inconvenience this may cause.

Zainal_Arifin
Star I
Maaf..
Saya baru tau bantuan apa yang saya butuhkan..
Saya butuhkan adalah,dukungan pembaruan sistem diperangkat ini ke android v6.0.