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Clicking on a new tab shows a few green vertical lines

jeanicayj
Star I
System:
Battery or AC:
Model: FX506HCB
Frequency of occurrence: At random
Reset OS:
Screenshot or video:
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Detailed description:I used this laptop for a few hours on my Day 1 with no issue but later on after the multiple Windows updates, the videos I am playing on Twitter started to have a lot of lines moving up and down blocking the whole video view. I tried fixing this by looking at the ASUS support sites, checked my drivers and it behaved well on Day 2. Today Day 3 with this laptop, when I am opening a new tab it suddenly covered the whole screen with vertical lines that disappeared within 1 or 2 seconds. It happened twice randomly. Could this mean I may have to get my laptop fixed or changed or its another software issue that I caused by updating game drivers. Its frustrating to see all these issues on a new laptop.
1 REPLY 1

GEEK_ASUS
Rising Star II
Hi there,
Did you update the graphic driver when you check the drivers version.
Please refer to below troubleshooting steps:
[Notebook] Troubleshooting - Display problem of ASUS Notebook | Official Support | ASUS Global

If above steps could not help, it may hardware issue and need to send to service center to have further inspection.
Thank you.