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Asus ZenScreen not detected

zheepern0826
Star I
System: Windows 10 64 bit current update
Battery or AC:
Model: Asus N56JR & Asus Zenscreen MB165B
Frequency of occurrence: Every time
Reset OS:
Screenshot or video. I have attached screenshot
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Detailed description:I tried connect Asus Zenscreen to my Asus laptop. I can see there is light on the Asus Zenscreen. but no matter i select Duplicate/Extend mode, it doesn't works.

i have download the driver and installed but it doesn't helps.
Any idea what could be happen ?
Thanks in advance.

16 REPLIES 16

Blake_ASUS
Community Legend II
Hi Zheepern,
Do you have another cable? regular Type A to Type A
Connect the USB3.0 port to the laptop, and the USB 2.0 to the charger.
Thank you.

zheepern0826
Star I
Hi Blake,
I can't find any Type A USB port on Zenscreen. I only found 2 ports (USB Micro B & USB Micro B Super Speed).
I use the given Type A to USB Micro B Super Speed cable connect between Zenscreen and my laptop.
Then I use my own Type A to USB Micro B cable connect between Zenscreen and laptop as well as direct connect to a power plug. Both doesn't works.

Blake_ASUS
Community Legend II
Hi Zheepern,
Sorry, I mistakenly type the wrong spec.
Please connect the laptop and Zencreen with Type A to USB Micro B Super Speed cable,
and connect Zencreen to a adapter (like regular adapter for phone, at least 10W) with Type A to USB Micro B cable.
Let me know the result. Thank you.

zheepern0826
Star I
Hi Blake,
I have tried the method you mention and it doesn't work as well.
Thank you.



Blake_ASUS
Community Legend II
Hi there,
Even with the E203MAS? and how many Watt is the plug supporting?
In this case, then we might need both the laptop and the monitor back to our service center.
All three laptops that you mentioned are pretty old, so it would be more accurate to test directly on the laptop.
Thank you.