Asus TUF A15 FA506IH DTS X ULTRA not working

[noob95]

System: Windows 11 Home
Battery or AC: On Both
Model: Asus TUF A15 FA506IH
Frequency of occurrence: All the time
Reset OS: Yes
Screenshot or video:
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Detailed description：
I just recently did a clean install to upgrade to windows 11, and also DTS was working fine for me on windows 10. After the upgrade, it shows up that it's on and working in the DTS x ultra app, but in fact, it's actually not doing anything in both the internal speaker mode or when my headphones are plugged in. Turning it off doesn't make difference in the sound so that proves it's not working, and the sound is low and pretty bad now. I hope someone can help me out as I would hate to go back to windows 10.

[willjoe2442]

It is also possible for the DTS:X Ultra app to not work properly if there is some corruption associated with it. This can sometimes happen due to the app data that is stored on your computer. In such a case, what you can do is simply reset the app via the Settings window to see if that fixes the issue

Regards,
Will

[noob95]

willjoe2442

It is also possible for the DTS:X Ultra app to not work properly if there is some corruption associated with it. This can sometimes happen due to the app data that is stored on your computer. In such a case, what you can do is simply reset the app via the Settings window to see if that fixes the issue

Regards,

Will

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I tried it and still having the same issue.

[Falcon_ASUS]

bbga95

https://zentalk.asus.com/en/discussion/comment/228999#Comment_228999

So I managed to fix it by reinstalling my Realtek audio drivers and did everything you said and I am back in the same spot, where nothing I do in the DTS X ULTRA app is making a difference. Also, I have tried using the internal speakers, and the headphone jack and used multiple ways to play audio such as the browser the built-in media players, and 3rd party media players as well but still nothing.

Bios Version: 3.16

System Version: Windows 11 Home 21H2

Audio Driver version: 6.0.9152.1

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@bbga95
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[noob95]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/229352#Comment_229352

@bbga95

I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

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Ok thanks, hopefully, it is just something minor.

[Falcon_ASUS]

bbga95

https://zentalk.asus.com/en/discussion/comment/229776#Comment_229776

Ok thanks, hopefully, it is just something minor.

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@bbga95
I have sent you a message, please check.
Thank you.