Hi @Timl62 ,
according to the issue, kindly submit a feedback form Web GUI (http://www.asusrouter.com).
1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.
To better assist you in resolving this issue, we would like to remind you to:
- Report the issue immediately: If the problem occurs again, please report it to our system immediately. The more detailed information you can provide, the faster we can identify the issue.
- Turn off advanced settings: We suggest that you temporarily turn off the advanced settings option and see if the problem persists. This will help us determine if the issue is related to that setting.
Thank you for your cooperation.
