Motherboard Warranty

[g2cheung]

Hi ASUS,

Like to ask why my recent purchase of my ROG Strix x670e-a motherboard warranty was not the full 36 months but 26 only.  This was through your Amazon  online store. No where on the website the product advertisement mentioned 26 months. I went to you ASUS homepage and it mentioned the all mobo past a certain year was 36 months or 3 years.  I’m really disappointed appointed about this know after I bought it. I have not opened the box yet and planning to return it. I just felt that I was cheated by false advertising.

Like to hear what you have to say for a big company as yours.

thanks,

godfrey

[Jiaszzz_ASUS]

Hello @g2cheung 

Thank you for reaching out to us.
According to the How to inquire Warranty Status guide, if the user can’t provide the effective purchase invoice of the product, the product warranty will start from the date of device delivery according to the product S/N.
Therefore, kindly refer to the section titled "How to upload the purchase invoice" in the provided link to update your warranty information.

If you continue to encounter difficulties during the warranty update process, kindly share the product serial number and proof of purchase with me via private message. Please note that this information is sensitive personal data, and it is not recommended to disclose it publicly.

Thank you.