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Rising Star II

Please follow the troubleshooting steps below :

  • Make sure the phone is connected to the Internet so you can check whether there is a network icon of either mobile data or Wi-Fi on the status bar to confirm the stability of the network.
  • Check if there is enough storage space : Settings > Storage & memory.
  • Reboot your phone.
  • Clear data or cache for Play Store: Settings > Apps & notifications > App info > Google Play Store > Storage & memory > Clear data or Clear cache. 
  • Re-install apps: Settings > Apps & notifications > app info (select an app) Uninstall and then re-install it in Play Store.
  • Confirm/Update the firmware to the latest version: Settings > System > System updates > Check Now.


If you still have questions regarding the product, please contact ASUS Support for further assistance.

Version history
Last update:
‎10-14-2019 02:31 AM
Updated by: