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FAQBot
Rising Star II

Please follow steps below for troubleshooting:

  1. Make sure the appearance of the USB device and USB port are intact
  2. Make sure tablet operating system supported your USB device function
  3. The USB device which large of power consuming (mass capacity external HDD), please use the external power supply to make sure the power is enough to work
  4. Cross test with another tablet or computer
  5. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK
    If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction
    Please reboot your tablet and check again if it works well
  6. Backup your data and perform factory data reset
Version history
Last update:
‎03-29-2019 09:29 AM
Updated by: