Please follow steps below for troubleshooting：
- Use the FN combination key or single function key to confirm the function of touchpad is enabled
- Make sure the surface of touchpad without any dirt or coverings
- Update firmware to latest version：Settings > About > System update > Check Update
- Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK
If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction
Please reboot your tablet and check again if it works well - Backup your data and perform factory data reset
Note：The firmware of Dock will automatically detected by tablet whether the latest version to be updated.
