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FAQBot
Rising Star II
Please follow steps below for troubleshooting:
  1. Use the FN combination key or single function key to confirm the function of touchpad is enabled
  2. Make sure the surface of touchpad without any dirt or coverings
  3. Update firmware to latest version:Settings > About > System update > Check Update
  4. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK
    If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction
    Please reboot your tablet and check again if it works well
  5. Backup your data and perform factory data reset
Note:The firmware of Dock will automatically detected by tablet whether the latest version to be updated.
Version history
Last update:
‎03-29-2019 04:58 AM
Updated by: