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FAQBot
Rising Star II

Please follow below steps for troubleshooting:

1. Update firmware to the latest version:" Settings " > " About " > "System Update " > " Check update "

2. If it only happens when you execute some specific applications ,please try to update, reinstall or to uninstall the app.


3. Access to Safe Mode ( long press power key > tap and hold " Power Off " > " OK ") :If your device works well in safe mode, malfunction might be caused by 3rd-party apps. Please reboot your device to check again if it works well.

4.  Backup your data and perform factory data reset.
    Note: Once RESET was performed, all data, apps, settings and personal information will be deleted after initialization.


If above steps can't solve your issue, please contact ASUS Customer Center for help.

Version history
Last update:
‎10-14-2019 02:33 AM
Updated by: