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FAQBot
Rising Star II

Please follow below steps for troubleshooting:

1. Update firmware to latest version:In【Settings】→【About】→【System update】, Tap 【 Check Update】

2. Access to Safe Mode ( long press power key → Tap and hold【Power Off】→ Tap【 Ok】) : If your phone / tablet works well in safe mode , malfunction might be caused by 3rd party apps. Please reboot your phone / tablet and check again if it works well.

3. Backup your data  and perform factory date reset

 

Version history
Last update:
‎10-14-2019 02:33 AM
Updated by: