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FAQBot
Rising Star II

Please follow below steps for troubleshooting :

1.  Access to Safe Mode ( long press power key → Tap and hold " Power Off "→ Tap"  Ok " ) : If your phone / tablet works well in safe mode , malfunction might be caused by 3rd party apps. Please reboot your phone / tablet and check again if it works well.

2. Clear App Cache : Tap " Setting " > " Apps " , Find the abnormal application that you want to clear up > " Clear cache "

3. Update the app:In Play Store, Tap a menu icon on the upper left corner  > " My apps&games " >" UPDATE ALL "

4. Check for firmware updates:In " Settings " -> " About " -> " System update " > Tap " Check Update "

5. Backup your data and perform factory data reset.  Note: Once RESET was performed, all data, apps, settings and personal information will be deleted after initialization.

 

If above steps can't solve your issue, please contact ASUS Customer Center for help.
  

Version history
Last update:
‎04-22-2020 06:57 PM
Updated by: