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FAQBot
Rising Star II

Please follow below steps for troubleshooting:

1.  Restore Camera settings : Camera > Tap upper-left gear icon to Setting > Restore default settings


2. Update firmware to the latest version:From Settings > About >System updateCheck Update.

3. Accessing to Safe Mode:Press and hold the Power Key > Tap and hold Power off > Tap OK;If your phone / tablet works in Safe Mode, the malfunction might be caused by 3rd party apps. Please reboot your phone / tablet and check again if the problem persists.

4. Backup your data and perform factory data reset.

Version history
Last update:
‎10-14-2019 02:33 AM
Updated by: