cancel
Showing results for 
Search instead for 
Did you mean: 
FAQBot
Rising Star II


Please follow the methods below for troubleshooting:

  1. Check if Bluetooth is enabled on the pairing device.


Disable bluetooth and re-connect:

  1. Enable Bluetooth in "Settings" > "Bluetooth".

  2. Tap the pairing device you want to connect and enter password if required.

  3. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK.

    If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction.

    Please reboot your tablet and check again if it works well.

  4. Backup your data and perform factory data reset.

 

Version history
Last update:
‎04-22-2020 07:00 PM
Updated by: