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FAQBot
Rising Star II
Please follow steps below for troubleshooting:
  1. Make sure the appearance of keyboard and the force feedback of press keys are intact
  2. Make sure the keyboard configuration and input method are match with your physical keyboard and input method that you need
  3. Update firmware to latest version:Settings > About > System update > Check Update
  4. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK
    If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction
    Please reboot your tablet and check again if it works well
  5. Backup your data and perform factory data reset
Version history
Last update:
‎03-29-2019 04:57 AM
Updated by: