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FAQBot
Rising Star II

Keep your device working within a comfortable temperature to operate. Check out these tips to know how:
  1. Do not run apps that use too much memory for a long time, like 3D games and video.

  2. Refrain from using your phone while charging.

  3. Update the firmware to its latest version by launching Settings > About > System update > Check Update .

  4. To access Safe Mode, press and hold the power key then tap Power Off > OKIf your phone is working well in Safe Mode, that means there might be third-party apps that cause malfunction when used in Normal mode. Please restart your phone and check again.

  5. Back up your data and perform factory data reset.
 
Version history
Last update:
‎03-29-2019 06:43 AM
Updated by: