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FAQBot
Rising Star II

 

Ensure a smooth and responsive touchscreen experience using the following tips: 

 

  1. If you're not using touchscreen gloves, we recommend disabling Glove mode in Settings > ASUS customized settings.

  2. Reboot your phone.

  3. Remove screen protector and re-check if it improves your touchscreen experience.

  4. Update firmware to its latest version by launching Settings > About > System update > Check Update.

  5. To access Safe Mode, press and hold the power key then tap Power Off > OK.
    If your phone is working well in Safe Mode, that means there might be third-party apps that cause malfunction when used in Normal mode.Please restart your phone and check again.

  6. Back up your data and perform factory data reset.

 

Version history
Last update:
‎03-29-2019 07:02 AM
Updated by: