cancel
Showing results for 
Search instead for 
Did you mean: 
FAQBot
Rising Star II

If you encounter problems as below during a phone call,
  1. When phone is not close to your ear, screen immediately locks after answering the phone.

  2. Screen still locks after the call ends. 
Please note a screen protector with no hole on proximity sensor position may lead to a malfunction of proximity sensor. Please remove your screen protector and re-confirm if the problem still exists.
  • Proximity sensor is usually located beside the receiver.

  • We recommend you use genuine screen protector sold by ASUS.
 
Version history
Last update:
‎03-29-2019 10:00 AM
Updated by: