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FAQBot
Rising Star II

Please follow steps below for troubleshooting:

  1. Reset your Wi-Fi hotspot   Settings > More > Tethering > enable Wi-Fi hotspot
  2. Tap Set up Wi-FI hotspot to create a Wi-Fi hotspot
  3. Make sure you enter correct password on the pairing device to access your hotspot
  4. Check if your mobile network of 3G or LTE works
  5. If you share your network to many devices at the same time, it may cause network latency or connection failure
  6. Reboot your tablet
  7. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK
    If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction
    Please reboot your tablet and check again if it works well
  8. Backup your data and perform factory data reset
Version history
Last update:
‎03-29-2019 06:33 AM
Updated by: