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FAQBot
Rising Star II

Please follow steps below for troubleshooting:

  1. Turn on Wi-Fi function in Settings first and select a Wi-Fi from the available list
  2. Check if the password is correct
  3. Access Safe Mode by long pressing power key > tapping and holding Power Off > tapping OK
    If your tablet works well in Safe Mode, there may be some 3rd apps that cause malfunction
    Please reboot your tablet and check again if it works well
  4. Backup your data and perform factory data reset
Version history
Last update:
‎03-29-2019 06:34 AM
Updated by: