on 03-29-2019 09:36 AM
Below we provide you 3 simple troubleshooting to check before you send your phone device for repair.
1. Charge your device Note: We suggest you directly charge your device with AC adapter , which would be faster than charging by the USB port of a PC. |
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2. Update the firmware Notes:Do not run the firmware update when the battery power is less than 15%. Please plug-in the AC power adapter to charge the device before updating the firmware. |
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3. Do the factory reset Notes: |
※ If 3 steps above could not solve the problems, please contact ASUS Official Support for information.