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receiving incoming calls

Star I

While receiving incoming calls, the mobile is ringing, but it is not showing up at all in display for us to attend the call. How do we pickup the call if it does not show up. 

Had to install another dialer from play store to pick up calls. Why such basic issue is seen in this phone. Please fix it.

The issue is seen with both SIM cards and I tried restarting the mobile as well, still the same issue.

Rising Star I
Remove temper glass

Star III
Which phone are  you using?
I had this issue previously on my Zenfone 5Z  but it has been resolved after the February update.
Booting into safe mode or using an earpiece to receive the call might help.