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Problem with Features

sasikiran7660
Star II
I am not able to use app press and hold features like uninstall, app info . It works for sometime if i restart , and after sometime problems comes again.
Please help me with that.
I have tried all the troubleshooting, i think its bug...
10 REPLIES 10

Anders_ASUS
Hall of Fame III
Hi! We need to know your device and FW version as well as more information. When this happens, when it started to happen and so on.

sasikiran7660
Star II
Asus zenfone Max pro M1.
PKQ1.WW_Phone-16.2017.1905.053-20190513
Android pie
After updating to pie this problem started.
I have tried troubleshooting techniques. But it keeps coming back.
After restart it will work sometime. Then problem comes again.

Anders_ASUS
Hall of Fame III
Are you ok with sharing a bug report with us? It will make it so much easier to find out what is wrong.
Please generate it right after the issue appears
To generate a bug report you need to
1. Enable developer mode by going to system --> about phone --> software information and click on build number a couple of times until you are a developer.
2. Go back to system --> Developer options --> Take bug report --> interactive report
Save the report to your drive and share the link with me via PM. Please make sure that everyone with the link can view the file so I can pass it on to our developers.

sasikiran7660
Star II
PM means